Upgrade from 5-pack to 1-pack

[Alexander Hoffman]

Last year, I was told that I would be able to upgrade from my old 5-pack to a single pro license this year. That is, I would pay for the single upgrade license at a single upgrade license cost.

I do not see the option now.

What do I need to do to get my upgrade license for a single user?

[Reymund G.]

Greetings @Alexander Hoffman

Thank you for reaching out to us through our Community Forums!

Could you please provide your license so we could check its availability for upgrade?
Is this license purchased through the email address you are using here in our Community Forums?

Kind regards,

Edited May 11, 2022 by Reymund G.
Added username after Greetings

[Alexander Hoffman]

Is anyone going to get back to me?

[Alexander Hoffman]

Date Correction -- though it should have been obvious in context.

 

Yes, that is the email address.

Purchased on May 11, 2021 -- MONTHS after your January 1 2021 cutoff. And I've been trying to get some reasonable response from you guys for weeks! According your messages in the app, I should qualify for a free upgrade. But your online chat people have been unable or unwilling to help with this at all.

license code: A36710D0-xxxxxxxx-yyyyyyyy-zzzzzzzz-BC441BC4

As a paid user of PDF Pen (and Pro) since 4/21/2004, I would rather NOT have to move to another application. Can you please send me the new license code/key?

Edited June 14, 2022 by Reymund G.

[Reymund G.]

Hello @Alexander Hoffman

My apologies for the delay. 
A support case has been created on your behalf to discuss your concerns and options about PDFpenPro license upgrade. 
Please direct your questions and responses through the support case. 

Kind regards,