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Two upgrades for one offer


David Menzie
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On 4 March 2022 I paid to Cleverbidge the fee for your "Two upgrades for one " offer.

Now on 13 May 2022 I am being asked to pay for the same offer again. Would you please advise what is happening?

D. Menzie

504972-xxxxxx-589556

Edited by Allain Umailin
Hid 504972897915589556
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  • Official Nitronaut
Allain Umailin

Hello @David Menzie,

Thank you for reaching out to us through our Community Forums!

Looking at your recent purchase, you upgraded to Nitro PDF Pro 13 with above serial number by entering your Nitro Pro 12 with serial number 234600-xxxxxx-785401.

Our sincere apologies for receiving multiple offers and this is because you have different versions of Nitro Pro (6 to 11) in the past years.

With this, you may just ignore the new offer.

Thank you and happy weekend ahead!

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