John Povhe Posted May 13, 2022 Report Share Posted May 13, 2022 I have version 13 of Nitro Pro that i purchased two years ago. The menus no longer work and i cannot convert or sign files. Does the product have a two year term? Thanks John Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund G. Posted May 16, 2022 Official Nitronaut Report Share Posted May 16, 2022 Greetings @John Povhe Thank you for reaching out to us through our Community Forums! The license you purchased online does not have an expiration and it is a perpetual license. Have you tried to perform a repair on your Nitro PDF Pro installation? If not, you can repair the installation via Windows' Control Panel. If the repair did not help resolve the issue, please provide the following details so we could troubleshoot the issue: 1. The complete build of your Nitro PDF Pro 13 installation. This information can be found under the Help tab > About Nitro Pro (example: Nitro Pro 13.x.x.x). 2. Which function/feature is no longer working? Please provide the exact steps you are taking (workflow) before coming across the issue. 3. If you are getting an error message, please share a screenshot. 4. Is the issue happening to all the documents you open in Nitro PDF Pro? Kind regards, Link to comment Share on other sites More sharing options...
Recommended Posts
Create an account or sign in to comment
You need to be a member in order to leave a comment
Create an account
Sign up for a new account in our community. It's easy!
Register a new accountSign in
Already have an account? Sign in here.
Sign In Now