Eric Clark Posted May 13, 2022 Report Share Posted May 13, 2022 When I go through the automated activation portal online, I enter the serial number and it shows the following information: Quote Once you click “Deactivate”, you can activate your license immediately by entering the below serial number into Nitro Pro. Serial Number [Shows serial number] Version 12 Status Active Number of Activations 0 Number of Activations Allowed 2 The following message pops up when I click deactivate: Quote Please select devices to deactivate. However, I don't see anything to select. I've tried this in Firefox and Edge with the same result Could anyone help me out with getting the license ironed out? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 16, 2022 Official Nitronaut Report Share Posted May 16, 2022 Hello Eric, Thanks for reaching out to us! There is no need to choose a device, sorry for the confusion. The license portal adjusts the activations when you click on Deactivate. You can reuse the license after this. You can also send me the Computer ID so I can make the adjustment on my end. You can find this ID on each machine by going to Help > About Nitro Pro > Activate/Deactivate > Advanced. Please let me know if you have other questions. Link to comment Share on other sites More sharing options...
Eric Clark Posted May 16, 2022 Author Report Share Posted May 16, 2022 Thanks, Leslie. Message with Computer ID sent. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 17, 2022 Official Nitronaut Report Share Posted May 17, 2022 Hello @Eric Clark Can you also send me your version 12 serial number so I can check? I couldn't locate any when I used your email address to search for it. Also, the computer ID you provided is from a Nitro Pro 13 installation. If you have a version 12 serial number, it will only work if the correct version is installed, which is version 12. I look forward to your response. Link to comment Share on other sites More sharing options...
Syarif Hidayah Posted May 24, 2022 Report Share Posted May 24, 2022 I didn't reactivate nitro 12, an error message appears -24 Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 24, 2022 Official Nitronaut Report Share Posted May 24, 2022 Hello @Syarif Hidayah We have recently upgraded our activation servers. Please install the latest Nitro Pro 12 update (12.16.9.574) so you can reactivate successfully: https://www.gonitro.com/nps/product-details/downloads Then activate with your Nitro Pro 12 serial number. I hope this helps! Link to comment Share on other sites More sharing options...
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