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Changing to new computer and I don't have the Serial Number


Dell johnson
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Dell johnson

The hardrive crashed on employees computer so we can't retrieve the Serial Number

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  • Official Nitronaut
Allain Umailin

Hello @Dell johnson,

Thank you for reaching out to us through our Community Forums!

Kindly note when it comes to activation and the records we keep, our logs are based on a Computer ID which is generated and stored exclusively within Nitro Pro's user interface. We are unable to see the computer names/user names that you are using for the machines internally.

I am afraid I am unable to find a purchase under your name or email address and in order to help you with your request, could you please provide the following information for me?

-The full name and address of the purchaser
-The email address used to purchase Nitro Pro
-A copy of the order invoice.

Thank you very much in advance and I am looking forward to hearing back from you. 

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