Nitro Pro asking to be activated again. I have had it since Aug 2021!

[Nayade Delgado]

I installed it and activated in August 2021.  Now since yesterday 16 May 2022 it says it is not activated. And to activate it again. 

On a grey bar says - Offline. You seem to be offline. Connect to your internet to get the most out of your Trial.

I have so far reentered the serial number and activated again, about 5 times, but it is still happening.

Any suggestions as to what is causing this to occur?   And how to fix.

 

Version 13.45.0.917

 

 

 

[Nayade Delgado]

On my account details, it says my account has expired

[Leslie V]

Hello @Nayade Delgado

Thank you for reaching out to us through our Community Forums!

Please get the correct and latest version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads 

After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number.

I hope this helps. Let me know if you require anything else.