Arwa Olson Posted May 19, 2022 Report Share Posted May 19, 2022 Hey, I activated Nitro Pro using a license key and can see it activated when checking Product > About Nitro Sign on the desktop app. I typically used Nitro Sign on the browser to request signatures before, but it suddenly is showing that the trial has ended. When I try to request signature through the desktop app, it sends me to the browser, to https://cloud.gonitro.com/home where it shows that "star" on all action items denoting that I need an upgrade. Does the license for Nitro Pro not cover the Nitro Sign subscription? What do I need to get Nitro Sign working again? I wasn't able to find a section to input a license key on Nitro Sign (through the browser) Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 19, 2022 Official Nitronaut Report Share Posted May 19, 2022 Hello @Arwa Olson Thank you for posting on our Community Forums! Nitro Sign has a separate license from Nitro Pro. You can go to this page for the pricing details: https://www.gonitro.com/pricing#nitro-sign Link to comment Share on other sites More sharing options...
Arwa Olson Posted May 20, 2022 Author Report Share Posted May 20, 2022 (edited) Can I not use request signature feature in Nitro Pro? It's showing it on the toolbar on the desktop app (For reference, the license I have activated is for Nitro Pro 13.50.4.1013) but when I click on it, it sends me to the browser for Nitro Sign and that's when I get issues. In other words, how can I use the request signature feature again? Where can I input a digital license on the Nitro Sign portal? I'm not seeing any option for that when I go to my Account page. Edited May 20, 2022 by Arwa Olson Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 20, 2022 Official Nitronaut Report Share Posted May 20, 2022 Hello @Arwa Olson The Request Signature tab is the Nitro Sign integration within Nitro Pro. To be able to use Nitro Sign, you need a separate license for this product. Can you please send me your Nitro Pro 13 serial number so I can check? Unfortunately, I was unable to find a serial number using the email address that you provided. Link to comment Share on other sites More sharing options...
Arwa Olson Posted May 20, 2022 Author Report Share Posted May 20, 2022 Sent message Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 24, 2022 Official Nitronaut Report Share Posted May 24, 2022 Hello @Arwa Olson I sent you a direct message. Thank you! Link to comment Share on other sites More sharing options...
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