Coworkers free trial expired as soon as she downloaded Nitro Pro

[Kasey Kalka]

We had a user sign up for the free 14 day free trial of Nitro Pro and as soon as she opened her first PDF Nitro Pro was saying that her trial has expired. 

[Leslie V]

Hello @Kasey Kalka

Thanks for reaching out to us!

Please send me the Computer ID so I can check. You can find this ID on each machine by going to Help > About Nitro Pro > Activate/Deactivate > Advanced.

Cheers!

[Kasey Kalka]

22 hours ago, Leslie Villarin said:

Hello @Kasey Kalka

Thanks for reaching out to us!

Please send me the Computer ID so I can check. You can find this ID on each machine by going to Help > About Nitro Pro > Activate/Deactivate > Advanced.

Cheers!

**

 

Edited May 20, 2022 by Leslie Villarin
Hid Computer ID smw4EnZ3g6T3Dv5WGkX+

[Allain Umailin]

Hello @Kasey Kalka,

Thank you for your response and our sincerest apologies for the inconvenience.

While we are still investigating this 'Trial Expired' issue upon installing the program for the first time on your machine, we highly recommend purchasing 'Nitro PDF Pro' by going to our webpage  https://www.gonitro.com/pricing#nitro-pdf-pro 

We recommend to purchase the license and run a full test of the software in less than 30 days and rest assured that if in case Nitro PDF Pro does not fit your needs, we can process a refund in your behalf.

Thank you for your patience and again, our sincere apologies for the inconvenience.