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I cannot migrate Nitro Pro because it will not let me reactivate it


Jonathan Koppelman
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Jonathan Koppelman
Hi,
I bought a copy of Nitro pro from you.
 
You said you were upgrading your servers and subsequently shutting down the one my older version of Nitro Pro runs on.
 
I just migrated to a new machine and cannot activate Nitro pro on it. I tried using your website for help but the activation page did not let me proceed so that I could activate the license.
 
 
Please could you resolve this so I can activate my license on a new machine.
 
You sent me the email below warning me of this problem but I cannot resolve it and the links do not work.
 
As a valuable customer of Nitro, we want to make you aware of an upcoming change to your product that may affect its performance. To continue offering our customers the very best PDF tools, we’re upgrading our servers and subsequently shutting down the one your older version of Nitro Pro runs on.

When the process is completed on March 31, 2021, you won’t be able to re-activate your software if necessary. An important software upgrade is required to avoid any potential activation issues.

Don’t worry, we’re offering our customers easy upgrade solutions to minimize any disruption! Please visit our information page linked below to learn more about the options available to you.

Upgrade Nitro Pro >>

We appreciate your understanding as we navigate this change. Thank you for being a Nitro customer!

The Nitro Team
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  • Official Nitronaut
Allain Umailin

Hello @Jonathan Koppelman,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, what build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.XX.X.XXX, e.g. 13.58.0.1180) or you can go to Control Panel > Programs and Features.

Lastly,  please provide the serial number of your Nitro Pro. This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Amy Steinmetz

I am also having this issue but Nitro PDF Pro Support is not allowing me to open ticket. 

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  • Official Nitronaut
Allain Umailin

Hello @Amy Steinmetz,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance and to continue offering our customers the very best PDF tools, we have upgraded our servers so please use our offline English MSI packages:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:

https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 234600-xxxxxx-355679

Thank you for choosing Nitro and I hope this helps.

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Jonathan Koppelman
Posted (edited)
On 5/23/2022 at 5:22 PM, Allain Umailin said:

Hello @Jonathan Koppelman,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, what build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.XX.X.XXX, e.g. 13.58.0.1180) or you can go to Control Panel > Programs and Features.

Lastly,  please provide the serial number of your Nitro Pro. This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

My serial number is 234***-******-******

My build no is 13.58.0.1180

Please let me know what I need to do next. Thanks

Edited by Reymund G.
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  • Official Nitronaut
Allain Umailin

Hello @Jonathan Koppelman,

Please note that we no longer support Nitro Pro 9 and its activation servers have been shut down which is why its installers are no longer available for download. 

We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 


Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we have stopped making feature enhancements to version 12 once we released version 13.  

Kindly uninstall Nitro PDF Pro 13, reboot your machine and install Nitro Pro 12.16.9.574 installer on this page:
https://www.gonitro.com/nps/product-details/downloads 

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages instead:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article: https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Then activate it with your current Nitro Pro 9 serial number 234600-xxxxxx-614538

Thank you for choosing Nitro and I hope this helps.

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