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Deactivated from prior machine attempting to reinstall on new machine


Sean O’Connor
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Sean O’Connor

Hello,

I've deactivated Nitro on my prior pc and am attempting to move my Nitro 13 installation on a new machine. The Serial number detailed within the application on the prior machine was redacted. Where can I obtain the full serial number to reinstall the software on the new machine?

Thank you.

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Allain Umailin

Hello @Sean O’Connor,

Thank you for reaching out to us through our Community Forums!

I have gone ahead to check your account records and have executed resending your invoice to your email address so please check your Inbox and Spam / Junk folder (as sometimes our emails go there).

The email should contain your Nitro PDF Pro 13 serial number and to reinstall, you may use the below offline MSI installer links:

x32 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x86.msi 
x64 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x64.msi

To know if you have 32-bit or 64-bit Windows system, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Thank you for choosing Nitro and I hope this helps.

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Sean O’Connor

Hello Allain Umailin,

Thank you very much for your assistance. With your help, my issue has bee resolved.

I'm glad to see that your customer support is as good as your product, top notch.

thank you,

- Sean 

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