Wilhelm Du Toit Posted May 26, 2022 Report Share Posted May 26, 2022 System does not recognize my serial number. Tried entering with and without hyphens Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted May 26, 2022 Official Nitronaut Report Share Posted May 26, 2022 Hello @Wilhelm Du Toit Thank you for your message - I can help you out. Please send me your serial number so I can check. Can you please let me know what error message you're getting? A screenshot will be very helpful. I look forward to hearing back from you. Link to comment Share on other sites More sharing options...
Wilhelm Du Toit Posted June 23, 2022 Author Report Share Posted June 23, 2022 (edited) *** - That is my Serial number Unable to add a screenshot, only upload a URL - don't know how to do that from a snipped immage. Edited June 27, 2022 by Leslie V Deleted Confidential Info Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 27, 2022 Official Nitronaut Report Share Posted June 27, 2022 (edited) Hello @Wilhelm Du Toit Thanks for providing your serial number! I have made the necessary changes so you can upgrade successfully. To upgrade to version 13, please proceed to the following web page, https://www.gonitro.com/pro/upgrade Enter your serial number and follow the prompts to receive a new Nitro Pro 13 serial key and installation files. Hope that helps! Edited June 27, 2022 by Leslie V Link to comment Share on other sites More sharing options...
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