Candace Ferro Posted June 1, 2022 Report Share Posted June 1, 2022 Hello, I'm receiving an error when I try to upgrade. Thank you, Candace Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 2, 2022 Official Nitronaut Report Share Posted June 2, 2022 Hello @Candace Ferro, Thank you for reaching out to us through our Community Forums! To further assist you, could you please provide the serial number of your Nitro Pro you are having issue upgrading? This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Candace Ferro Posted June 2, 2022 Author Report Share Posted June 2, 2022 (edited) For some reason I receive two. I had tried both though, with no luck. Please see below: 234601-xxyyzz-927699 234601-xxyyzz-988230 Thank you, Candace Edited June 14, 2022 by Reymund G. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 6, 2022 Official Nitronaut Report Share Posted June 6, 2022 Hello @Candace Ferro, Thank you for this information. Adjustments to your account have been executed so please try again upgrading your Nitro Pro 12 to Nitro PDF Pro 13 through our https://www.gonitro.com/support/upgrade by entering the above serial numbers. Stay safe always! Link to comment Share on other sites More sharing options...
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