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Nitro Pro 12 Serial not recognized by the Upgrade Portal


Jeffrey Mantz
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Jeffrey Mantz

Trying to order upgrade from Nitro Pro 12 to 13, but when I enter the serial number it says it cannot be validated. I can provide the serial number but did not think I should post in the forum.

 

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Leslie V

Hello @Jeffrey Mantz

Thanks for reaching out to us!

Please send me the serial number you are trying to upgrade so I can check. You can send it to me via direct message.

I look forward to your response.
 

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Jeffrey Mantz

I sent you a direct message with the serial number yesterday. Have you been able to look into it?

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Leslie V

Hi @Jeffrey Mantz

I have made the necessary changes on our end. Please try upgrading your serial number again here:

https://www.gonitro.com/pro/upgrade

Enter your serial number and follow the prompts to receive a new Nitro Pro 13 serial key and installation files.

Hope that helps!
 

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