Jeffrey Mantz Posted June 6, 2022 Report Share Posted June 6, 2022 Trying to order upgrade from Nitro Pro 12 to 13, but when I enter the serial number it says it cannot be validated. I can provide the serial number but did not think I should post in the forum. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 6, 2022 Official Nitronaut Report Share Posted June 6, 2022 Hello @Jeffrey Mantz Thanks for reaching out to us! Please send me the serial number you are trying to upgrade so I can check. You can send it to me via direct message. I look forward to your response. Link to comment Share on other sites More sharing options...
Jeffrey Mantz Posted June 7, 2022 Author Report Share Posted June 7, 2022 I sent you a direct message with the serial number yesterday. Have you been able to look into it? Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 9, 2022 Official Nitronaut Report Share Posted June 9, 2022 Hi @Jeffrey Mantz I have made the necessary changes on our end. Please try upgrading your serial number again here: https://www.gonitro.com/pro/upgrade Enter your serial number and follow the prompts to receive a new Nitro Pro 13 serial key and installation files. Hope that helps! Link to comment Share on other sites More sharing options...
Jeffrey Mantz Posted June 10, 2022 Author Report Share Posted June 10, 2022 Thank you. That worked. Link to comment Share on other sites More sharing options...
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