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Full Serial Number Not Visible

Allison Pettrey

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Allison Pettrey

Good evening! I need to transfer my license to a new desktop, but the full serial number is not showing up on about screen. only the first 6 then all XXXX's after that.

Nitro Pro

In looking at other similar posts, it seems like support has to assist individually, so what are my next steps from here?

Thank you!

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  • Official Nitronaut

Hello @Allison Pettrey

Thank you for reaching out to us through our Community Forums!

I sent you a direct message with your serial number.

Please get the correct version 13.58 installer from this page: https://www.gonitro.com/nps/product-details/downloads
After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number.

I hope this helps!

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