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Unable to reactivate license on new computer


Zoe Trodd
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Zoe Trodd

Hello! I have a new laptop and am trying to activate Nitro PDF on it. I purchased Pro 10 and have the license key. But upon downloading version 12, which I believe is permitted without paying an additional upgrade fee, it will only recognise license keys that are fully numeric. Mine has one letter. Please can you advise on what to do?

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Leslie V

Hello @Zoe Trodd

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

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Leslie V

Hello @Bill Bride,

Thanks for reaching out to us!

I sent you your version 13 serial number via direct message.

Please get the correct version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads 
After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number.

I hope this helps!
 

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