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Cannot reactivate my license after PC Change

Reeaz Abdoola

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Reeaz Abdoola

I am trying to move my license from one computer to another. I have already deactivate my license on my 1st laptop but cannot activate on the new laptop, returning an error -24. Also, using the https://licenses.gonitro.com/prd/portal  option returns a "Please select devices to deactivate." message. There doesn't seem to be a device to select, I'm stuck.Thanks!

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  • Official Nitronaut

Hello @Reeaz Abdoola

Thanks for reaching out to us!

Please send me the serial number you are trying to use so I can check.

I look forward to your response.

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