How to activate if it is not allowing me to

[Sam Mostert]

Hi,

I purchased Nitro in 2019, I have just got a new computer and I am trying to activate it on my new computer, however it will not allow me to?

I don't know what to to, it will not even allow me to deactivate it on my old computer.

I cannot get hold of anyone to ask for help as it redirects me to the contact knowledge base page.

Help!

[Leslie V]

Hello @Sam Mostert

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

[Sam Mostert]

On 6/14/2022 at 7:29 PM, Leslie Villarin said:

Hi @Leslie Villarin, 

Thank you for getting back to me. my serial number is ***

 

Edited June 15, 2022 by Leslie Villarin

[Leslie V]

Hello @Sam Mostert

The serial number you provided is a version 12 serial number. 

We have recently upgraded our activation servers. Please install the latest Nitro Pro 12 update (12.16.9.574) so you can reactivate successfully: 
https://www.gonitro.com/nps/product-details/downloads

Then activate with your Nitro Pro 12 serial number 234600-xxyyzz-097426.

I hope this helps!
 

Edited June 16, 2022 by Allain Umailin