Please select devices to deactivate

[Anthony Lamb]

Hi,

I am trying to activate Niro Pro 12 on a new PC but it won't accept the license code, I have tried to deactivate the license in the portal but despite it tell me there are no devices in use, I can't activate or deactivate this license:

Are you able to help?

Thanks,

Anthony

[Allain Umailin]

Hello @Anthony Lamb,

Thank you for reaching out to us through our Community Forums!

To further assist you, could you please provide the serial number of your Nitro Pro 12 you are trying to activate?

Thank you very much in advance and I am looking forward to hearing back from you. 

[Anthony Lamb]

Hi Allain,

This is the key I have been using 234600-xxyyzz-885001

Edited June 16, 2022 by Allain Umailin

[Robert Mathews]

I have exactly the same problem as @Anthony Lamb (above). Cd a kind Nitronaut help pls?

 

 

[Allain Umailin]

Hello @Anthony Lamb,

Thank you for this information and kindly note that our Activation Portal is only used for deactivating previous activations.

To further assist you in reinstalling your program, please use our 

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit Windows system, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number 234600-xxyyzz-885001

Thank you for choosing Nitro and I hope this helps.

[Allain Umailin]

Hello @Robert Mathews,

Thank you for reaching out to us through our Community Forums and to further assist you, please use the same MSI installer links that I provided to Anthony and activate your program using 234600-xxyyzz-750952

Thank you for choosing Nitro and stay safe always!

[Anthony Lamb]

All working now. Thanks for your help.