Reinstall from scratch - Licence from ver.12 to 13

[Simone Zorzi]

Hi, 
The hd of a computer in our office broke, so we had to reinstall Nitro, thus switching from version 12 to 13.
Now we are not able to use the old licence, and even trying to reset the licence status from https://licenses.gonitro.com/prd/portal we get stuck with the "Please select devices to deactivate" message.

What can we do to use it?

[Leslie V]

Hello @Simone Zorzi

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

[Simone Zorzi]

Hi!
I sended the serial number last week, but I still haven't any answer....

[Leslie V]

Hello @Simone Zorzi

The serial number you provided is for version 9.

Please note that we no longer support Nitro Pro 9 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 9 serial number. 

https://www.gonitro.com/nps/product-details/downloads
 
Please let us know if you need any further assistance.
 

[Simone Zorzi]

We re-activated the licence on Nitro Pro 12 and it works perfectly!

Thank you very much!