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Nitro Pro 11 Activation support loop

Mark Valerio

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Mark Valerio

I reinstalled Windows 10, and I'm trying to re-activate my product. Here is my serial "234600-xxyyzz-006986". When get to the support page  I see the option to deactivate, but there are no activated PC's listed. When I attempt to get more support, it loops me right back to where I get absolutely no help over and over.

I have a couple images saved to my Pc to show what I mean but there is no way to upload from my PC. I don't have a site to upload my pics. Google drive links don't seem to work. I need to have full access to my Nitro PDF product

Edited by Allain Umailin
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  • Allain Umailin changed the title to Nitro Pro 11 Activation support loop
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Allain Umailin

Hello @Mark Valerio,

Thank you for reaching out to us through our Community Forums!
Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down which is why you are having issues activating. 

We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 

Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we have stopped making feature enhancements to version 12 once we released version 13.  

You can find the Nitro Pro installer on this page and activate it with your current Nitro Pro serial 11 number 234600-xxyyzz-006986:

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages instead:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:

Thank you for choosing Nitro and I hope this helps.

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