Activate Nitro 10 on a new PC

[Hamid Mesgarzadeh]

I have Nitro 10 and moved all my software to new pc, but my nitro 10 is not activated. It dosent show me the licence number to activate and also the nitro 10 dosent connect to internet (when i want to do deactivation). Also have an error for "problem while checking for update" althogh I have internet connection. How can i find the serial number to move it to new pc? and why i get the internet connection error although pc is connected to net

Thanks

[Leslie V]

Hello Hamid,

Thanks for contacting Nitro!

Unfortunately I was not able to find your account records.
If you purchased Nitro Pro from our website, please provide us with the following information so we can look up your account.

1. First and last name of purchaser 
2. Email address used purchase Nitro (I was unable to find anything using your email address)
3. Order reference number (I suggest you search through your email for 'cleverbridge', our online merchant)

If you did not purchase Nitro from our website, and have the CD, your serial number will be located on the back of the CD sleeve. It may be labelled as Activation Code.
(Please keep in mind that if you purchase Nitro from a re-seller we will not have the information on our systems)

Looking forward to hearing back from you.