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Why can't I use the Nitro Pro trial version??


YongHun Lee
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YongHun Lee

the document ABCD.pdf could not be opend. Please contact Nitro Support for assistance. Error code: 0x00000000

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  • Official Nitronaut
Leslie V

Hello @YongHun Lee

Thanks for your message - I'm happy to assist you.

So that we can troubleshoot the problem, please provide me with the following:
- The ABCD.pdf file you are working on
- What exact version of Nitro you are using. You can find this information by opening Nitro. Go to the Help tab, then click About Nitro Pro.
- Your specific step by step workflow so we can replicate this on our end
- Have you tried reinstalling Nitro?

I look forward to your response.
 

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YongHun Lee

@Leslie V

Hi. Nitro Pro 13.24.1.467

Not all pdf documents can be opened.

I've reinstalled several times.

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  • Official Nitronaut
Allain Umailin

Hello @YongHun Lee,

Please update to our latest build using these direct installers and try again:

x32 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x86.msi
x64 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Thank you for choosing Nitro and I hope this helps.

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