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Cannot change email address


Waleed Alhumaikani
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Waleed Alhumaikani

Dears,

We still can't change the correct email for our colleague until now and this is causing our clients a lot of confusion because of incorrect email is used.
We simply try to change the license of the incorrect email a.obad@1stemail.com to the correct account a.obad@2ndemail.com.

Thanks in advance.

IT ONYXinv

Edited by Allain Umailin
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Allain Umailin

Hello @Waleed Alhumaikani,

Thank you for reaching out to us through our Community Forums!

Before making changes to our cloud server, does your client have documents uploaded to his/her Nitro Sign under the wrong email address?

If yes, please have him/her download them locally then let me know when its done.

Cheers!

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Waleed Alhumaikani

Thanks for stepping in :)

There are hundred of documents. Can we bulk download them. There is no option to select all! Or should I download them one by one?

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Waleed Alhumaikani
Posted (edited)

Hi Allain.

Thanks again for your response. 

Can you help with downloading these files as there are many of them and it's not possible to do it one by one. 

 

Edited by Waleed Alhumaikani
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Allain Umailin

Hello @Waleed Alhumaikani,

As much as we would like to, bulk download in Nitro Sign is not yet available.

Our sincere apologies for the inconvenience because we have do not access to any Nitro Sign account for privacy reasons.

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Waleed Alhumaikani

Thanks for your response.

Finally we were able to download all the docs on a local drive.
Can you advice on what next actions we should proceed with?

You know we only need to update the email from the wrong one to the correct one.
Waiting your response.

 

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Waleed Alhumaikani

Hi Allain,

 

Any updates on the approaches to update the email please?

 

Waleed  

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  • 2 weeks later...
Waleed Alhumaikani

Dear Allain,

We didn't hear back from the support.

We've downloaded all the files on a local drive as per suggestion and now we need you support to update the correct email.  

Thanks in advance.

 

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Allain Umailin

Hello @Waleed Alhumaikani,

My apologies for the delay.

Could you please provide the old and new email addresses?

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

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Waleed Alhumaikani

Hi Allain.

As per request, the details were sent to your inbox and as per confirmed that all files are downloaded. Please take action to update/change email

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