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Trial Expired


Kris Sayer

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Hi, I have purchased a serial number. I can edit the documents. As soon as I go to request a signature it tells me my plan is expired and I cannot do anything. I have had nothing but issues with nitro since I started using it with it locking me out and it deciding when it wants to allow me access or not. Please HELP! Login email is kris@kaize--------ctiongroup.com

Edited by Allain Umailin
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  • Official Nitronaut
Allain Umailin

Hello @Kris Sayer,

Thank you for reaching out to us through our Community Forums!

Nitro Sign was upgraded to Nitro Sign Essentials and is currently free when purchasing Nitro Pro and now currently running as trial version to allow all users to send eSignature requests and we are planning to extend this promotion further out. 

For current features available with the free-bundled Nitro Sign Essentials, please refer to this article:
https://kb.gonitro.com/knowledgebase#/search/cloud/000004914 

At the moment, our product team have not determined an exact date of when the trial will end but we will send further communication through email with an update when one is available.

With regard to your concern, we have made an adjustment on your account so please log out, close all your browsers, open a new browser and log in again.

Thank you for choosing Nitro and I hope this helps. 

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