"The serial number entered does not exist"

[NelaSoldatovJones]

Hello, I have a new laptop, and I deactivated my Nitro Pro on the old laptop. Now I have a trial version for another 5 days, could you please let me know which number to enter into the activation box?

My serial number returns an error "The serial number entered does not exist". And yet on the web page where I check the serial number, I can see that I have a licence for 5 devices, and 0 activated. Please help. Serial No:  504918-xxyyzz-734754

Thank you so much, Nela Soldatov-Jones.

Edited June 22 by Allain Umailin

[Allain Umailin]

Hello @NelaSoldatovJones,

Thank you for reaching out to us through our Community Forums!

To fix that activation error, please upgrade to Nitro PDF Pro 13 using our offline English MSI packages:

x32 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x86.msi
x64 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 504918-xxyyzz-734754

Thank you for choosing Nitro and I hope this helps.

[Lisa Norman]

I am having the exact same problem and this fix did not work.

[NelaSoldatovJones]

On 6/22/2022 at 9:34 AM, Allain Umailin said:

Hello @NelaSoldatovJones,

Thank you for reaching out to us through our Community Forums!

To fix that activation error, please upgrade to Nitro PDF Pro 13 using our offline English MSI packages:

x32 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x86.msi
x64 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 504918-xxyyzz-734754

Thank you for choosing Nitro and I hope this helps.

Thanks! I am trying it now.

Nela

[NelaSoldatovJones]

On 6/22/2022 at 9:34 AM, Allain Umailin said:

Hello @NelaSoldatovJones,

Thank you for reaching out to us through our Community Forums!

To fix that activation error, please upgrade to Nitro PDF Pro 13 using our offline English MSI packages:

x32 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x86.msi
x64 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 504918-xxyyzz-734754

Thank you for choosing Nitro and I hope this helps.

Excellent! It is activated. How many computers can I activate with this serial number? Curently I only have one laptop, but we never know. Thank you so much! Nela

[Allain Umailin]

Hello @NelaSoldatovJones,

Upon checking our records, I was able to see that you have purchased a single-user license. 

A single-user license can be used on two machines as long as you follow the rules outlined in our End User License Agreement (EULA):

'Licensee may install one copy of the Licensed Software on a single computer. The primary user of the computer on which the Licensed Software is installed may install a second copy of the software for his or her exclusive use on either a portable computer or a computer located at his or her home, provided the software on the portable or home computer is NOT USED at the same time as the software on the primary computer.'

Thank you for choosing Nitro and I hope this helps.