NelaSoldatovJones Posted June 21, 2022 Report Share Posted June 21, 2022 (edited) Hello, I have a new laptop, and I deactivated my Nitro Pro on the old laptop. Now I have a trial version for another 5 days, could you please let me know which number to enter into the activation box? My serial number returns an error "The serial number entered does not exist". And yet on the web page where I check the serial number, I can see that I have a licence for 5 devices, and 0 activated. Please help. Serial No: 504918-xxyyzz-734754 Thank you so much, Nela Soldatov-Jones. Edited June 22, 2022 by Allain Umailin Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 22, 2022 Official Nitronaut Report Share Posted June 22, 2022 Hello @NelaSoldatovJones, Thank you for reaching out to us through our Community Forums! To fix that activation error, please upgrade to Nitro PDF Pro 13 using our offline English MSI packages: x32 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x86.msi x64 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 504918-xxyyzz-734754 Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Lisa Norman Posted June 23, 2022 Report Share Posted June 23, 2022 I am having the exact same problem and this fix did not work. Link to comment Share on other sites More sharing options...
NelaSoldatovJones Posted June 24, 2022 Author Report Share Posted June 24, 2022 On 6/22/2022 at 9:34 AM, Allain Umailin said: Hello @NelaSoldatovJones, Thank you for reaching out to us through our Community Forums! To fix that activation error, please upgrade to Nitro PDF Pro 13 using our offline English MSI packages: x32 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x86.msi x64 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 504918-xxyyzz-734754 Thank you for choosing Nitro and I hope this helps. Thanks! I am trying it now. Nela Link to comment Share on other sites More sharing options...
NelaSoldatovJones Posted June 24, 2022 Author Report Share Posted June 24, 2022 On 6/22/2022 at 9:34 AM, Allain Umailin said: Hello @NelaSoldatovJones, Thank you for reaching out to us through our Community Forums! To fix that activation error, please upgrade to Nitro PDF Pro 13 using our offline English MSI packages: x32 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x86.msi x64 https://downloads.gonitro.com/professional_13.58.0.1180/en/retail/nitro_pro13_ba_x64.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 504918-xxyyzz-734754 Thank you for choosing Nitro and I hope this helps. Excellent! It is activated. How many computers can I activate with this serial number? Curently I only have one laptop, but we never know. Thank you so much! Nela Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted June 28, 2022 Official Nitronaut Report Share Posted June 28, 2022 Hello @NelaSoldatovJones, Upon checking our records, I was able to see that you have purchased a single-user license. A single-user license can be used on two machines as long as you follow the rules outlined in our End User License Agreement (EULA): 'Licensee may install one copy of the Licensed Software on a single computer. The primary user of the computer on which the Licensed Software is installed may install a second copy of the software for his or her exclusive use on either a portable computer or a computer located at his or her home, provided the software on the portable or home computer is NOT USED at the same time as the software on the primary computer.' Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Kayla Posted June 28, 2022 Report Share Posted June 28, 2022 (edited) Hi, I am having the same issues. I got a new laptop and didn't deactivate nitro on my old computer before I wiped it. I have looked up my serial number (reference number 87******) and there are still two licenses available for activation. I have downloaded the latest version of nitro and typed in my serial number and hit activate but it gives me the error message that "the serial number entered does not exist." I am not sure what else I can do and there isn't a phone number I can call to get a live representative to help me. Edited June 30, 2022 by Reymund G. Link to comment Share on other sites More sharing options...
Dawid Dawid Posted June 30, 2022 Report Share Posted June 30, 2022 Hello I'm having this same issue. After upgrading to NitroPro13 my activation licence can not be found. " -24: Activation ERROR" Can someone help please. Many thanks Dawid Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 1, 2022 Official Nitronaut Report Share Posted July 1, 2022 Hello @Kayla, Thank you for reaching out to us through our Community Forums! Could you please activate by opening Nitro PDF Pro 13, clicking on the Help tab > About Nitro Pro > Activate by entering your NEW serial number 504933-xxxxxx-785991? Your record shows you upgraded your Nitro Pro 10 to version last March of 2021. Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 1, 2022 Official Nitronaut Report Share Posted July 1, 2022 Hi @Dawid Dawid, Thank you for reaching out to us through our Community Forums! Could you please provide the serial number of your Nitro Pro? This matters because our business installers are different from the online ones. Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Kayla Posted July 6, 2022 Report Share Posted July 6, 2022 Thank you David. I now have the correct serial number, but it says that I have reached the maximum number of installations allowed for this license. I already wiped my old computer and don't have the computer anymore. How can I deactivate the license that I used on my old computer that I don't have anymore and put it on my new computer? On 7/1/2022 at 7:48 AM, Allain Umailin said: Hello @Kayla, Thank you for reaching out to us through our Community Forums! Could you please activate by opening Nitro PDF Pro 13, clicking on the Help tab > About Nitro Pro > Activate by entering your NEW serial number 504933-xxxxxx-785991? Your record shows you upgraded your Nitro Pro 10 to version last March of 2021. Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 6, 2022 Official Nitronaut Report Share Posted July 6, 2022 Hello @Kayla, To further assist you, I just made an adjustment on your license, and to ensure you have the latest release, please use our offline English MSI packages below: x64 https://downloads.gonitro.com/professional_13.67.0.45/en/retail/nitro_pro13_ba_x64.msi x32 https://downloads.gonitro.com/professional_13.67.0.45/en/retail/nitro_pro13_ba_x86.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 504933-xxxxxx-785991 Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Kayla Posted July 6, 2022 Report Share Posted July 6, 2022 (edited) 19 hours ago, Allain Umailin said: Hello @Kayla, To further assist you, I just made an adjustment on your license, and to ensure you have the latest release, please use our offline English MSI packages below: x64 https://downloads.gonitro.com/professional_13.67.0.45/en/retail/nitro_pro13_ba_x64.msi x32 https://downloads.gonitro.com/professional_13.67.0.45/en/retail/nitro_pro13_ba_x86.msi To know if you have 32-bit or 64-bit, please refer to this article:https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 504933-xxxxxx-785991 Thank you for choosing Nitro and I hope this helps. Thank you Allain!! It finally worked. My boss also needs helps logging back into his nitro. He logged out and can't get back in and Nitro never sent him a password reset. His login email is jeffrey******@gmail.com Can you help? Edited July 7, 2022 by Reymund G. Link to comment Share on other sites More sharing options...
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