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-24: activation error


Pavel Rusyaev
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Pavel Rusyaev

Hi there, I need help with deactivation and transfer of the license to a new computer. When I try to deactivate the installed copy (Nitro Pro (9.5.4.22) x64), I get the -24 error. 

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  • Official Nitronaut
Allain Umailin

Hello @Pavel Rusyaev,

Thank you for reaching out to us through our Community Forums!

To further assist you, could you please provide the serial number of your Nitro Pro 9?

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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