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Cannot re-activate Nitro


Larry K. Reynolds
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Larry K. Reynolds

I had a problem with my computer 06/23/2022 and had to go back to a previous state and then reverse and put back the way it has been.  Everything seems to work
EXCEPT NitroPro.

It told me to deactivate (which I did) but then it does not give me a place to activate in NitroPro.  For some of the features (watermark) I use, it now says "You are trying to use a premium feature" - so I think it thinks I am still in a trial mode even though I purchased 12/02/2019. 

I rely heavily on this program so would appreciate your rapid response so I can get activated and continue to use.  Please reply to my email ****

Edited by Leslie V
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  • Official Nitronaut

Hello @Larry K. Reynolds

Thanks for reaching out to us!

I checked and was able to see that a support ticket has already been submitted and one of my colleagues is already in touch with you.

We will continue to communicate with you through that ticket.

Cheers!

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