Trying to switch to new computer after breakdown

[Garth Bragg]

I have tried for several hours with the assistance of online"TECH SUPPORT" to install Nitro Pro on my new computer after my old one failed. The new computer says can't install because another version of Nitro is on the computer, which it is not. How can i do this? The latest suggestion was to buy a new copy and install. 

[Leslie V]

Hello @Garth Bragg

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

[laikwan.ng@asia-assistance.com]

I need help on this also 

can email to ***?

Edited June 28, 2022 by Leslie V
Deleted Confidential Info

[Leslie V]

Hello Laikwan,

I sent the serial number via direct message.

Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 11 serial number. 

https://www.gonitro.com/nps/product-details/downloads
 
Please let us know if you need any further assistance.