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ACTIVATION


Daren H
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Daren H

Why do I have to keep activating my nitro pro?  I just purchased it last week and activated it. Then today it tells me I am not connected to the internet and says I have to activate to get full access to the application?  So I close it and I am connected to the internet... So I hit activate again. I then dig up my serial number and have to paste it in the program then activate.  Is this going to keep happening?  I couldnt finish my pdf's until I did that?

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  • Official Nitronaut
Leslie V

Hello @Daren H

Thank you for posting on our Community Forums!

Please use the tool I have provided below to remove all files associated with Nitro Pro and reboot your system.
https://downloads.gonitro.com/professional_13.58.0.1180/install-cleanup/install-cleanup.zip

NOTE: This clean-up tool will erase any existing signature files within Nitro, so please save them to another location before using the clean-up tool in order to keep them. 
Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004307

When your system is back up, close all your open applications and install Nitro Pro 13.58.0.1180 from the page I have provided below:
https://www.gonitro.com/nps/product-details/downloads

After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number.

Please let me know how that goes.
 

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Daren H

I ran the cleanup utility and installed as stated. I should not have to activate any more correct?

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Leslie V

Hello Daren,

Sometimes it remembers the activation.

If you go to Help >> About Nitro Pro, if it has a DEACTIVATE option, it means it is already activated.

Otherwise, click on Activate and enter your serial number to activate.

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Leslie V

Hello Daren,

Please add the following address on the proxy white-list accordingly. 

IP Address: 184.106.60.185 via port 80 & 443 

Once this is set up properly, you should be able to activate Nitro Pro.

If you are still having trouble activating when you deploy your software, please verify that there is traffic / communication via port 80 and 443.

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Daren H

I dont have any problems activating.. The damn thing is I have to run a 25ft network cable from my wifes office to my desk in the house each time. i dont like to be connected to the internet because of virus's and such.  My issue I believe is this product works off the web and not installed on my pc like I thought it was...

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Daren H

This time I just closed it and opened it and it went away..  BUT WHY IS IT HAPPENING?  This is a new computer

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