Carrie Hoffman Posted June 26, 2022 Report Share Posted June 26, 2022 (edited) I purchased Nitro Productivity Suite on 4/14/2020 - Order Number *** I have reinstalled Nitro Pro13 on a new machine - Says license expired. I uninstalled the program from the old machine before grabbing the activation key. Requesting via email is not working. I feel like I used a different email for this purchase and I am not finding anything in any emails. I do have the original receipt. Edited June 27, 2022 by Leslie V Deleted Confidential Info Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 27, 2022 Official Nitronaut Report Share Posted June 27, 2022 Hello @Carrie Hoffman Thank you for your message - I can help you out. First, please uninstall Nitro completely from your machine. Then get the latest version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number. I hope this helps. Let me know if you require anything else. Link to comment Share on other sites More sharing options...
Carrie Hoffman Posted June 27, 2022 Author Report Share Posted June 27, 2022 Thank you @Leslie V. However, I do not have the serial number from my purchase. Can it be emailed to me again? Link to comment Share on other sites More sharing options...
Carrie Hoffman Posted July 6, 2022 Author Report Share Posted July 6, 2022 @Leslie V I am still waiting on my serial number. I do not have the email and it is not on my order receipt. Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted July 6, 2022 Official Nitronaut Report Share Posted July 6, 2022 Hello @Carrie Hoffman Thanks for contacting Nitro! Unfortunately I was not able to find your account records. I was unable to find anything using the email you are using now. Can you please send us your Order Reference Number? Looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Carrie Hoffman Posted July 6, 2022 Author Report Share Posted July 6, 2022 (edited) Yes. My order number is 21xxxxx03 and it was purchased on 4/14/2020. I paid via PayPal. It is entirely possible that I used a different email ( .............02@gmail.com) because this is the email that shows when I marked up PDFs on my original computer. Edited July 8, 2022 by Allain Umailin Link to comment Share on other sites More sharing options...
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