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Activation Help


Carrie Hoffman
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Carrie Hoffman

I purchased Nitro Productivity Suite on 4/14/2020 - Order Number ***

I have reinstalled Nitro Pro13 on a new machine - Says license expired. 

I uninstalled the program from the old machine before grabbing the activation key. Requesting via email is not working. I feel like I used a different email for this purchase and I am not finding anything in any emails. I do have the original receipt. 

Edited by Leslie V
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Leslie V

Hello @Carrie Hoffman

Thank you for your message - I can help you out.

First, please uninstall Nitro completely from your machine.

Then get the latest version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads

After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number.

I hope this helps. Let me know if you require anything else.
 

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  • 2 weeks later...
Carrie Hoffman

@Leslie V I am still waiting on my serial number. I do not have the email and it is not on my order receipt. 

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Leslie V

Hello @Carrie Hoffman

Thanks for contacting Nitro!

Unfortunately I was not able to find your account records. I was unable to find anything using the email you are using now.

Can you please send us your Order Reference Number?

Looking forward to hearing back from you.
 

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Carrie Hoffman
Posted (edited)

Yes. My order number is 21xxxxx03 and it was purchased on 4/14/2020. I paid via PayPal. It is entirely possible that I used a different email ( .............02@gmail.com) because this is the email that shows when I marked up PDFs on my original computer. 

Edited by Allain Umailin
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