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Reinstallation of NitroPro needs deactivating


AlexPCD
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  • Official Nitronaut

Hello @AlexPCD

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

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Hi,

I am having activation issue and the following notification appears on my screen. Could you please help me what should do to solve this issue?

 -24: Activation Error

Please help.

Thank you.

Yusri

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  • Official Nitronaut

Hello @Yusri

I can see that you have just purchased version 13 and this should no longer give you that error message.

I sent you your version 13 serial number via DM.

Please get the latest version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads
After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number.

I hope this helps. Let me know if you require anything else.
 

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1 hour ago, Leslie V said:

Hello @Yusri

I can see that you have just purchased version 13 and this should no longer give you that error message.

I sent you your version 13 serial number via DM.

Please get the latest version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads
After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number.

I hope this helps. Let me know if you require anything else.
 

Thank you. Problem solved. 

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