Reinstallation of NitroPro needs deactivating

[AlexPCD]

Hi,

Can someone help. I've tried using this page: https://licenses.gonitro.com/prd/portal but it does not work? My machine malfunctioned and need to activate nitro but can't. 

 

Can someone help me deactivate NitroPro PDF 12. So I can reactivate it please. 

 

Many Thanks,

Alex

[Leslie V]

Hello @AlexPCD

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

[Yusri]

Hi,

I am having activation issue and the following notification appears on my screen. Could you please help me what should do to solve this issue?

 -24: Activation Error

Please help.

Thank you.

Yusri

[Leslie V]

Hello @Yusri

I can see that you have just purchased version 13 and this should no longer give you that error message.

I sent you your version 13 serial number via DM.

Please get the latest version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads
After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number.

I hope this helps. Let me know if you require anything else.
 

[Yusri]

1 hour ago, Leslie V said:

Hello @Yusri

I can see that you have just purchased version 13 and this should no longer give you that error message.

I sent you your version 13 serial number via DM.

Please get the latest version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads
After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number.

I hope this helps. Let me know if you require anything else.
 

Thank you. Problem solved.