Dawid Dawid Posted June 30, 2022 Report Share Posted June 30, 2022 Hello I upgraded Nitro to Nitro Pro 13 but my activation licences doesn't work. It shows error -24 please contact support. Many thanks Dawid Link to comment Share on other sites More sharing options...
Official Nitronaut Leslie V Posted June 30, 2022 Official Nitronaut Report Share Posted June 30, 2022 Hello @Dawid Dawid Thank you for your message - I can help you out. Using the email address you provided, I was only able to locate your version 12 serial number. We have upgraded our activation servers. Please install the latest Nitro Pro 12 update (12.16.9.574) so you can reactivate successfully: https://www.gonitro.com/nps/product-details/downloads Then activate with your Nitro Pro 12 serial number. Please let me know how that goes. Link to comment Share on other sites More sharing options...
Dawid Dawid Posted July 1, 2022 Author Report Share Posted July 1, 2022 19 hours ago, Leslie V said: Hello @Dawid Dawid Thank you for your message - I can help you out. Using the email address you provided, I was only able to locate your version 12 serial number. We have upgraded our activation servers. Please install the latest Nitro Pro 12 update (12.16.9.574) so you can reactivate successfully: https://www.gonitro.com/nps/product-details/downloads Then activate with your Nitro Pro 12 serial number. Please let me know how that goes. Unfortunately I'm receiving a message Setup Wizard Has Failed. Cant install Nitro Pro 12. Don't know what to do. I'm very good with software but this is giving me headache . Many thanks Link to comment Share on other sites More sharing options...
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