Steven Sager Posted June 30, 2022 Report Share Posted June 30, 2022 Hi, I tried to request an upgrade but it would not recognize my version 12 serial number. Any suggestions. Thanks, Steve Sager Link to comment Share on other sites More sharing options...
Steven Sager Posted June 30, 2022 Author Report Share Posted June 30, 2022 The error message I receive reads "We were unable to validate your serial number". I checked and it was entered correctly. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 3, 2022 Official Nitronaut Report Share Posted July 3, 2022 Hello @Steven Sager, Thank you for reaching out to us through our Community Forums! To further assist you, could you please provide the serial number of your Nitro Pro 12 you are having issue upgrading to version 13? Thank you very much in advance and I am looking forward to hearing back from you. Link to comment Share on other sites More sharing options...
Niki van Leeuwen Posted July 5, 2022 Report Share Posted July 5, 2022 I tried upgrading with a version 12 serial number but it says its all ready upgraded. I havent upgraded this serial number. I had a lady at Nitro walk me through the upgrade process and she suggested I post my issue here. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 6, 2022 Official Nitronaut Report Share Posted July 6, 2022 Hello @Niki van Leeuwen, Thank you for reaching out to us through our Community Forums! Looking at your account records, I can see you were able to upgrade to version 13 twice. Do you still need further assistance here? Link to comment Share on other sites More sharing options...
Niki van Leeuwen Posted July 7, 2022 Report Share Posted July 7, 2022 22 hours ago, Allain Umailin said: Hello @Niki van Leeuwen, Thank you for reaching out to us through our Community Forums! Looking at your account records, I can see you were able to upgrade to version 13 twice. Do you still need further assistance here? Allain Yes I still need help. I have one more upgrade to put through Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 8, 2022 Official Nitronaut Report Share Posted July 8, 2022 Hello @Niki van Leeuwen, To further help you, could you please provide the old serial number you would like to upgrade to version 13? Thank you very much in advance and I look forward to hearing back from you. Link to comment Share on other sites More sharing options...
Niki van Leeuwen Posted July 8, 2022 Report Share Posted July 8, 2022 (edited) 20 hours ago, Allain Umailin said: Hello @Niki van Leeuwen, To further help you, could you please provide the old serial number you would like to upgrade to version 13? Thank you very much in advance and I look forward to hearing back from you. Allain the serial number is 234601-xxyyzz-752158 Edited July 8, 2022 by Allain Umailin Link to comment Share on other sites More sharing options...
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