Deactivation of Primary Installation | Hard Disk Malfunctioned

[Eran Blecher]

I recently had to do a clean-install of the OS on the disk where the primary installation was installed.
Since the disk had failed, I couldn't do a deactivation on time.
Therefore, now, when I come to install and active the program on the new OS, I get the message that I have reached the maximum number of installation allowed for my license.
Is there a way Nitro, from their end, can activate the primary installation?
Note: Since my initial post on the topic, back in 2019 (see above), I also purchased an upgrade to version 13.

[Allain Umailin]

Hello @Eran Blecher,

Thank you for reaching out to us through our Community Forums!

To further assist you, could you please provide the serial number of your Nitro Pro 13?

Thank you very much in advance and I am looking forward to hearing back from you.

[Eran Blecher]

Shall I provide it here in the forum, open for the public to see?!

[Allain Umailin]

Hello @Eran Blecher,

Thank you for the private message.

To further assist you, I just made an adjustment on your license, and to ensure you have the latest release, please use our offline English MSI packages below:

x64   https://downloads.gonitro.com/professional_13.67.0.45/en/retail/nitro_pro13_ba_x64.msi
x32   https://downloads.gonitro.com/professional_13.67.0.45/en/retail/nitro_pro13_ba_x86.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 504958-xxyyzz-774281

Thank you for choosing Nitro and I hope this helps.