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Trial Expired for Paid Nitro 13 PRO


Irene Quan

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Irene Quan

We cannot get Nitro Sign to work with our paid Nitro PDF Pro Account.  It says "Trial Expired" but there is no way so change it/upgrade to our nitro pro access. This is for one of our employee, please let us know what details you need to correct their account. we use nitro sign daily and this is very inconvenient.

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Allain Umailin

Hello @Irene Quan,

Thank you for reaching out to us through our Community Forums!

Could you please provide the email address of the affected Nitro Sign account in your next response to this thread?

Thank you very much in advance and I look forward to hearing back from you.

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Irene Quan

the emails that are having issues is the following: elvia.xxx@ze.com, jason.xxx@ze.com, and rebeca.xxxxxxos@ze.com.

Edited by Allain Umailin
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Allain Umailin

Hello @Irene Quan,

Thank you for this information.

For Rebecca, please have her check her Inbox and Spam/Junk folder and look for the invite.

For Jason and Elvia, Nitro Sign was upgraded to Nitro Sign Essentials and is currently free when purchasing Nitro Pro and now currently running as trial version to allow all users to send eSignature requests and we are planning to extend this promotion further out. 

For current features available with the free-bundled Nitro Sign Essentials, please refer to this article:
https://kb.gonitro.com/knowledgebase#/search/cloud/000004914 

At the moment, our product team have not determined an exact date of when the trial will end but we will send further communication through email with an update when one is available.

With regard to your concern, we have made an adjustment on Jason and Elvia's accounts so please have them log out, close all browsers, open a new browser and log in again.

Thank you for choosing Nitro and I hope this helps. 

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Irene Quan

Jason's account has been solved but for Elvia, she is still getting the expired notice and we are unable to use NitroSign.

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