Irene Quan Posted July 4, 2022 Report Share Posted July 4, 2022 We cannot get Nitro Sign to work with our paid Nitro PDF Pro Account. It says "Trial Expired" but there is no way so change it/upgrade to our nitro pro access. This is for one of our employee, please let us know what details you need to correct their account. we use nitro sign daily and this is very inconvenient. Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 5, 2022 Official Nitronaut Report Share Posted July 5, 2022 Hello @Irene Quan, Thank you for reaching out to us through our Community Forums! Could you please provide the email address of the affected Nitro Sign account in your next response to this thread? Thank you very much in advance and I look forward to hearing back from you. Link to comment Share on other sites More sharing options...
Irene Quan Posted July 5, 2022 Author Report Share Posted July 5, 2022 (edited) the emails that are having issues is the following: elvia.xxx@ze.com, jason.xxx@ze.com, and rebeca.xxxxxxos@ze.com. Edited July 5, 2022 by Allain Umailin Link to comment Share on other sites More sharing options...
Official Nitronaut Allain Umailin Posted July 5, 2022 Official Nitronaut Report Share Posted July 5, 2022 Hello @Irene Quan, Thank you for this information. For Rebecca, please have her check her Inbox and Spam/Junk folder and look for the invite. For Jason and Elvia, Nitro Sign was upgraded to Nitro Sign Essentials and is currently free when purchasing Nitro Pro and now currently running as trial version to allow all users to send eSignature requests and we are planning to extend this promotion further out. For current features available with the free-bundled Nitro Sign Essentials, please refer to this article:https://kb.gonitro.com/knowledgebase#/search/cloud/000004914 At the moment, our product team have not determined an exact date of when the trial will end but we will send further communication through email with an update when one is available. With regard to your concern, we have made an adjustment on Jason and Elvia's accounts so please have them log out, close all browsers, open a new browser and log in again. Thank you for choosing Nitro and I hope this helps. Link to comment Share on other sites More sharing options...
Irene Quan Posted July 6, 2022 Author Report Share Posted July 6, 2022 Jason's account has been solved but for Elvia, she is still getting the expired notice and we are unable to use NitroSign. Link to comment Share on other sites More sharing options...
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