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Cant Activate my Nitro Pro


Juan Fajardo
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Juan Fajardo

Did an update to my computer. Went to log into my nitro pro 12 and it went into trial mode. It made me upgrade to Nitro 13.

I logged in and trying to activate and getting the error message that the serial number does not exist. I checked the site and I see status is active, i have 2 activations allowed, and that my umber of activation is 0.

How can i get my full access back? Serial number is 234601-xxyyzz-345544

 

 

Edited by Allain Umailin
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  • Official Nitronaut
Allain Umailin

Hello @Juan Fajardo,

Thank you for reaching out to us through our Community Forums!

For your kind information, our Activation Portal is only used for deactivating previous activations. It does not have the option to choose the device and clicking on the  'Deactivate' button frees up a license for use.

However if there is nothing to release, please install Nitro Pro 12.16.9.574 using the below offline English MSI installers:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 

Thank you for choosing Nitro and I hope this helps.

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Angela Thomas

I am having the same issue as above. I tried the steps provided and still can not active Nitro Pro 12. What else can I do, to get things working again?

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Allain Umailin

Hello @Angela Thomas,

Thank you for reaching out to us through our Community Forums!

Could you please provide the serial number of your Nitro Pro 12?

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you. 

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