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Unable to activate


John Castleton
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John Castleton

Sir:
Nitro pro 12 user
Going round in circles attempting to activate a reinstallation due to failed drive. I have deactivated previous installations and have activations available. 
"24 - Activation error.  Nitro Pro encountered some issues while attempting ..."
Alternative of offline activation always throws up error.
Unable to submit a ticket, just reverts to previous "Submit a ticket" screen.
Any assistance would be appreciated

 

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Allain Umailin

Hello @John Castleton,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance (e.g. -2: Error - Bad parameter or -24 Error: Activation Error or -79: Activation Error) and to continue offering our customers the very best PDF tools, please install Nitro Pro 12.16.9.574 using the below offline English MSI installers:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 234600-xxyyzz-515485

Thank you for choosing Nitro and I hope this helps.

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