Nitro 13 Freezing During Scanning

[Daniel Rocca]

I'm having an issue with Nitro 13 freezing when scanning in Windows 11. Nitro will display the TWAIN driver scanning settings, the physical document will scan through the scanner and then Nitro will freeze. The only way to exit Nitro is to end the program in Task Manager. Nitro does not show as 'Not Responding' in the task manager though. 

The TWAIN driver is fully updated and other software can use this driver to scan fine. Nitro has also been updated to the latest version.

I have re-installed Nitro with no luck.

[Allain Umailin]

Hello @Daniel Rocca,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, what build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.XX.X.XXX, e.g. 13.67.0.45) or you can go to Control Panel > Programs and Features.

What is the exact make/model of your scanning device?

Lastly, please provide the serial number of your Nitro Pro 13. This matters because our business installers are different from the online ones.

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Daniel Rocca]

Hi Allain,

I have sent you the requested information in a private message. Are you able to advise next steps?

Thank you.