Can't deactivate account

[Jihand Aulia Sashiomarda]

I have followed the instruction on https://kb.gonitro.com/knowledgebase/#/search/deactivate/000003809, then it redirected to https://www.internetactivation.com/ecosystem/activationserver/tiactivate/deactivate.aspx, but it said "Http/1.1 Service Unavailable". 

Any helps are appreciated.

[Allain Umailin]

Hello @Jihand Aulia Sashiomarda,

Thank you for reaching out to us through our Community Forums!

To further assist you, I just made an adjustment to your license, and to ensure you have the latest release, please use our offline English MSI packages below:

x64   https://downloads.gonitro.com/professional_13.67.0.45/en/retail/nitro_pro13_ba_x64.msi 
x32   https://downloads.gonitro.com/professional_13.67.0.45/en/retail/nitro_pro13_ba_x86.msi

After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 504907-xxyyzz-446701

Thank you for choosing Nitro and I hope this helps.

[Jihand Aulia Sashiomarda]

Hello @Allain Umailin,

Thanks for your advice. Unfortunately, I used Nitro Pro 12.

Could you help me please?

Thanks in advance.

[juan antonio ortiz vivanco]

Compre en 2015 nitro pro 10. Quiero cambiar de ordenador y por lo tanto trasladar nitro pro. No he conseguido desactivar la antigua cuenta y crear una nueva en el nuevo ordenador. Me puede ayudar?

Translation:

I bought in 2015 nitro pro 10. I want to change my computer and therefore transfer nitro pro. I have not been able to deactivate the old account and create a new one on the new computer. Can you help me?

Edited July 11, 2022 by Reymund G.

[Reymund G.]

Greetings @Jihand Aulia Sashiomarda

In checking your license purchase under the email address you used here in Community Forums, I can see a version 13 license. 
The link sent to you will install Nitro PDF Pro 13 and can be activated using your version 13 license.

Do you have another serial number aside from the version 13 license?
If so, please send it here so we can check its record and provide you the appropriate installer.

Kind regards,

[Reymund G.]

Greetings @juan antonio ortiz vivanco

Thank you for reaching out to us through our Community Forums!

I used Google Translate to translate your post into English.
To continue on using your existing serial number, download and install Nitro PDF Pro 12. The Nitro PDF Pro 12 installer can be located from the link below:

https://www.gonitro.com/product-details/downloads - click the 'Nitro PDF Pro 12' link.  

After installing Nitro PDF Pro 12.16.9.574, you can activate by going to the Help tab > About Nitro Pro > Activate. Enter the serial number then click the Activate button. 

Kind regards,