Nitro Plug-Ins No Longer Showing in Microsoft Word and Other Office Products

[Simon Gellion]

I recently updated to the latest version of Nitro PDF.
After doing this the plug-ins for Nitro have disappeared from all my office products.
I have 

Uninstalled Nitro
Reboot PC
Installed Nitro 
Run through the Support tool  to Remove and Add Back in the Plugs  (as Administrator) and still they are not showing up
Any other ideas what could be going wrong?

[Allain Umailin]

Hello @Simon Gellion,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, what build of Nitro Pro are you working with? You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.XX.X.XXX, e.g. 13.67.0.45) or you can go to Control Panel > Programs and Features.

Lastly, please provide the serial number of your Nitro Pro because our business installers are different from the online ones.

To send them via private message, hover your mouse on top of my name 'AllainU' and select 'Message'.

Thank you very much in advance and I am looking forward to hearing back from you. 

[Allain Umailin]

Hello @Simon Gellion,

Thank you for the private message and to further troubleshoot this missing Addins, please refer to these steps:

1. Run a repair of your MS Office through Control Panel\Programs\Programs and Features

2. Download and run our Clean Up utility to uninstall your current Nitro Pro and reboot your machine:

https://downloads.gonitro.com/professional_13.67.0.45/install-cleanup/install-cleanup.zip 

NOTE: This clean-up tool will erase any existing signature files within Nitro so please save them to another location before using the clean-up tool in order to keep them. Please see this link for backing up custom stamps/signatures: https://kb.gonitro.com/knowledgebase#/search/stamps/000004509 

 

3. After rebooting, download and install the latest version of Visual Studio (vc_redist.x64.exe & vc_redist.x86.exe) then reboot again your machine. Visual Studio 2015, 2017, 2019, and 2022 all share the same redistributable files:

https://support.microsoft.com/en-gb/help/2977003/the-latest-supported-visual-c-downloads

4. Clear all your Downloads folder or delete all downloaded Nitro installers. This step is important because we noticed that if you are saving all the installers and you download them in the same folder (like the downloads folder), the EXE can pick up any MSI installer in that folder and you may pick-up one of the older builds instead of the newly downloaded package.

5. Download and install Nitro PDF Pro 13.67 using our offline English MSI packages:

x64   https://downloads.gonitro.com/professional_13.67.0.45/en/retail/nitro_pro13_ba_x64.msi 
x32   https://downloads.gonitro.com/professional_13.67.0.45/en/retail/nitro_pro13_ba_x86.msi

Important: If you are using Chrome or any of the Chromium-based browsers (e.g., Vivaldi, etc.) and you are unable to access the above installer links, you're more than likely experiencing the results of a new security feature that was silently pushed out to the browsers, which blocks .exe/.msi/etc downloads without any visible error or prompt on the browser's frontend user space. In order to bypass this, please try these steps:

a. Right-click the link you're trying to download, and select "Save link as..."
b. Choose your save location and select "Save"
c. On the bottom edge of your browser window, the Downloads bar should now appear and the file will show up with a red error icon, attempting to block the download. Press the caret button and select "Keep"

6. After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering your serial number 504974-xxyyzz-548648

7. Turning off User Account Control (UAC) for Nitro PDF Pro 13. Here are two methods that you can follow:

   a. Right-click the Nitro shortcut > Properties > Compatibility > Turn off any settings there.

   b. 
   i. Right-click > Troubleshoot Compatibility > Troubleshoot Program
   ii. Check "The program requires additional permissions" > Next > Test the program...
   iii. Wait for the program to launch > Next > Yes, save these settings for this program > Close

Thank you very much in advance and I am looking forward to hearing back from you.

[Jeff Allan]

Hi Allain,

I have tried the above solution twice and still can't get Nitro tab on MS word, etc.

 

[Allain Umailin]

Hello @Jeff Allan,

Thank you for reaching out to us through our Community Forums!

In order to further assist you, could you please provide the serial number of your Nitro Pro 13?

This matters because our business installers are different from the online ones.

Thank you very much in advance and I am looking forward to hearing back from you.

[Jeff Allan]

Hi Allain,  my serial number is 504***************

Edited August 15, 2022 by Reymund G.

[Allain Umailin]

Hello @Jeff Allan,

Thanks for providing the serial number 504962-xxyyzz-634582 and as part of troubleshooting, have you tried running a repair of your MS Office through Control Panel\Programs\Programs and Features?

When done, kindly uninstall/install your Nitro Pro plug-ins. Please refer to these steps:

1. Close your Nitro Pro and MS Office applications if they're open.
2. Right-click on the Nitro Pro desktop icon and select Run as Administrator.
3. Go to Help tab > Support Tools > PDF Creation tab and tick the box for all MS Office applications under Microsoft Office Add-ins. If the tool is not found in Help tab, you will need to go to the installation folder of Nitro Pro and run NitroPDFSupportTools.exe (by default, it is inside C:\Program Files\Nitro\Pro\13)
4. Click Update Add-ins button. Installation will be done in the background. Once it's done, you should receive a message 'Update of add-ins was successful. 
5. Click OK > Close.
6. To activate the changes, please restart Microsoft Office applications

Thank you for choosing Nitro and I hope this helps.

[Jeff Allan]

Hi Allain,

 

Did all of the above and still not able to see nitro tab in words, etc.  Was working OK with previous versions