Cannot reactivate Nitro Pro after upgrading to Windows 11

[Rex McInvale]

I have my serial number and my receipt email from Cleverbridge.  The online activation doesn't take the serial number.  I went through the portal to reset the serial number and that gives the same result.  The option to create a support ticket just runs you in circles back to the reset portal.  Online support is great if it works.  If it doesn't work and you don't have a phone number listed in your support documents, that is a serious failure.  Shame, shame shame!

 

[Allain Umailin]

Hello @Rex McInvale,

Thank you for reaching out to us through our Community Forums!

Io further assist you, could you please provide the serial number of your Nitro Pro?

Thank you very much in advance and I am looking forward to hearing back from you.