Nitro Pro 12 migration

[Tim Pyle]

When I hit activate on my new computer, i receive a -24 error and it asks me to submit a support request.  I do that and it gives me instructions on submitting my serial number and it finds my license and it tells me to deactivate.  I hit the deactivate button and it says I must select devices to activate.  however, there are no options or devices listed so I try again and just get an endless loop.  I had already deactivated NitroPro 12 on the computer I am replacing so I have 0 installs and gonitro shows 0 installs.

Thanks,

-Tim Pyle

[Allain Umailin]

Hello @Tim Pyle,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance (e.g. -2: Error - Bad parameter or -24 Error: Activation Error or -79: Activation Error) and to continue offering our customers the very best PDF tools, please install Nitro Pro 12.16.9.574 using the below offline English MSI installers:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 234601-xxyyzz-643166

Thank you for choosing Nitro and I hope this helps.

[Mark Plettner]

I found this to be the case too.  0 activations and continued to get a -24 error.  I'm sure it was working correctly for me a couple of weeks ago.

 

In any case, I downloaded and installed the 64-bit installer and started NirtoPdF 12.  It is activated correctly with the right serial number.

 

Allain's solution worked for me.

[Tim Pyle]

4 hours ago, Allain Umailin said:

Hello @Tim Pyle,

Thank you for reaching out to us through our Community Forums!

We want to make you aware of the change to your product that may affect its activation performance (e.g. -2: Error - Bad parameter or -24 Error: Activation Error or -79: Activation Error) and to continue offering our customers the very best PDF tools, please install Nitro Pro 12.16.9.574 using the below offline English MSI installers:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

After installation, you can activate it by opening Nitro Pro, clicking on the Help tab > About Nitro Pro > Activate by entering the same serial number 234601-xxyyzz-643166

Thank you for choosing Nitro and I hope this helps.

Thank you for replying.  I have done everything as instructed but I still get the same error.  I have a new Dell Inspiron that is loaded, 64 bit.  I uninstalled, reinstalled, inserted my serial number and I get the -24 error. and it loops.

[Julian Valentin]

Saludos, necesito bajar la versión para poderla instalar en otra pc

Translation:

Greetings, I need to download the version to be able to install it on another PC

Edited July 11, 2022 by Reymund G.

[Reymund G.]

Greetings @Tim Pyle

The -24 error happens if you do not have the correct build of Nitro PDF Pro 12. The build 12.16.9.574 is needed in order to get a successful activation using a version 12 license. 
To check the version and build, please navigate to the Help tab > About Nitro Pro. 

Kindly let us know which version and build you are on. 

Kind regards,

[Reymund G.]

Greetings @Julian Valentin

Thank you for reaching out to us through our Community Forums!

I used Google Translate to translate your post into English.
The Nitro PDF Pro installer can be found from the link below:

https://www.gonitro.com/product-details/downloads 

There are two installers on this link, Nitro PDF Pro 13 and Nitro PDF Pro 12. 

Install Nitro PDF Pro 13 if you have a version 13 license. Otherwise, install Nitro PDF Pro 12 if you have a version 12 and older license.

Kind regards,