Activation Issues

[Shannon Gregory]

I am trying to activate, but when i plug in my serial number is says I need to deactivate my account.  When i do so, it just takes me back to the same screen.  I tried to reactivate and it tells me the the serial number doesn't exist

[Leslie V]

Hello @Shannon Gregory

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

[Tamara Koperda]

Same issues as Shannon Gregory

Also having an activation problem. Nothing happens when you click on deactivate as suggested.

[Shannon Gregory]

I think i fixed it

[Leslie V]

On 7/11/2022 at 11:22 PM, Tamara Koperda said:

Same issues as Shannon Gregory

Also having an activation problem. Nothing happens when you click on deactivate as suggested.

Hi @Tamara Koperda

Thanks for reaching out to us! 

Please note that we no longer support Nitro Pro 9 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 9 serial number.

https://www.gonitro.com/nps/product-details/downloads
 
Please let us know if you need any further assistance.