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Activation


Shelly Callaway

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Shelly Callaway

Purchased Nitro PDF Pro on 3/17/22.  Several days ago received notice that my trial period was over.  I have tried deactivating and reactivating with my Serial Number 504*************** and it still says my trial period is over and will not let me use Nitro PDF Pro. I have also tried uninstalling and reinstalling.  How do I get this to activate with my serial number?

Edited by Reymund G.
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  • Official Nitronaut

Greetings @Shelly Callaway

Thank you for reaching out to us through our Community Forums!

The Nitro PDF Pro can be activated by navigating to the Help tab > About Nitro Pro then click the Activate. 
If you have done this and applied your serial number but still getting expired trial, please provide the following:

1. The version and build of your Nitro PDF Pro, this can be located under the Help tab > About Nitro Pro. 
2. Screenshot showing the trial period is over or expired trial.

Kind regards,

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Hi!

A few years ago, I bought the Nitro pro 11. Order number 13*******.

I Bought a new computer and wanted to reinstall Nitro pro. Installed the distributive, but the program writes- EXPIRED TRIAL.

I tried to activate the license and enter the serial number, but the error "-24: Activation error" appears.

I tried deactivating it, but it didn't work either.

Please, Support me to install and activate the product.

Edited by Reymund G.
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  • Official Nitronaut

Greetings @Ilya Ognev

Thank you for reaching out to us through our Community Forums!

Please note that we no longer support Nitro Pro 11 and older and its activation servers have been shut down. Thus, any activation or deactivation attempt on these versions will no longer work.
However, your license has been reset and was transferred to the new activation server, allowing it to activate the latest build of Nitro PDF Pro 12 which is 12.16.9.574. 

You can find the Nitro Pro 12.16.9.574 installer from the link below:
https://www.gonitro.com/product-details/downloads - click the 'Nitro PDF Pro 12' link.  

After installing Nitro PDF Pro 12.16.9.574, you can activate by going to the Help tab > About Nitro Pro > Activate. Enter the serial number then click the Activate button. 

Kind regards,

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On 7/12/2022 at 7:36 PM, Reymund G. said:

Greetings @Ilya Ognev

Thank you for reaching out to us through our Community Forums!

Please note that we no longer support Nitro Pro 11 and older and its activation servers have been shut down. Thus, any activation or deactivation attempt on these versions will no longer work.
However, your license has been reset and was transferred to the new activation server, allowing it to activate the latest build of Nitro PDF Pro 12 which is 12.16.9.574. 

You can find the Nitro Pro 12.16.9.574 installer from the link below:
https://www.gonitro.com/product-details/downloads - click the 'Nitro PDF Pro 12' link.  

After installing Nitro PDF Pro 12.16.9.574, you can activate by going to the Help tab > About Nitro Pro > Activate. Enter the serial number then click the Activate button. 

Kind regards,

Hi.
I've got the installer. Thank you a lot.
But I can't install, because after 100% downloading the follow message appears – “Nitro Pro Setup Wizard has failed”.

Please assist me to install and activate.

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Allain Umailin

Hello @Ilya Ognev,

Instead if installing using our .exe package, please use our MSI installers below:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi 
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Thank you for choosing Nitro and I hope this helps.

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Shelly Callaway

Reymund,

The version of Nitro Pro PDF is 13.58.0.1180 and I have attached a screenshot of saying trial period over.

It won't let me paste a screen shot into this message.  Not sure how else to get it to you.

 

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  • Official Nitronaut

Hi @Shelly Callaway

When you navigate to the Help tab > About Nitro Pro then click Activate button, does it ask to enter a serial number? If so, enter your serial number there then click Activate to activate software. 

If going to the Help tab > About Nitro Pro > Activate did not ask for a serial number, please send the screenshot through direct message here in Community Forums. 

 

Kind regards,

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Shelly Callaway

It does not ask for me to enter a serial number because it is already entered.  I think the problem lies in the serial number itself.  It is only a temporary one instead of one showing I have purchased a subscription.  I have tried to attach a screenshot but it keeps telling me I can't paste images directly and  I need to insert image from URL.  I do not know how to do that.

 

 

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  • Official Nitronaut

Hi @Shelly Callaway

Please send me the screenshot through direct message so I could take a closer look. To send a direct message, mouse hover my profile then click 'Message'.

Kind regards,

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Shelly Callaway
On 7/25/2022 at 2:12 PM, Reymund G. said:

Hi @Shelly Callaway

Please send me the screenshot through direct message so I could take a closer look. To send a direct message, mouse hover my profile then click 'Message'.

Kind regards,

I just sent you a direct message.

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