Nitro Pro Activation Issue

[Andrew Stratton]

Dear Team,

My Nitro has signed me out and I cannot seem to reactivate the certificate.

Can you assist?

[Andrew Stratton]

Please provide the email address, so I will share the serial number and machine ID. 

[Leslie V]

Hi @Andrew Stratton

Please send the serial number through direct message. I sent you a message just now.

Thank you!

[Dannon Nicholson]

Dear Team,

I am having trouble signing into my account. When I try signing in it tells me that the password has expired, and it sends an email to an address I no longer have. When I look up my serial number it  says that I have an active account and is version 12. So I tried installing Nitro PRO 13 and entering my serial number and it says that it is not active. Could you please help me with this? 

[Leslie V]

Hello @Dannon Nicholson

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

[Leslie V]

On 7/12/2022 at 4:10 PM, Andrew Stratton said:

Please provide the email address, so I will share the serial number and machine ID. 

Hi Andrew,

You have a version 13 key. 

Please get the latest version 13 installer from this page: https://www.gonitro.com/nps/product-details/downloads
After installation, you can activate by opening Nitro, click on the Help tab > About Nitro Pro > Activate and enter your serial number.

I hope this helps. Let me know if you require anything else.
 

[Allain Umailin]

Hi @Dannon Nicholson,

Thank you for the private message.

Please note that we no longer support Nitro Pro 11 and its activation servers have been shut down which is why its installers are no longer available for download. 

We recommend upgrading to our latest version, Nitro PDF Pro 13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro PDF Pro 13 at a discounted rate, please visit our Upgrade page https://www.gonitro.com/pro/upgrade 

Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy , we stopped making feature enhancements to version 12 once we released version 13.  

You can find the Nitro Pro 12.16.9.574 installer on this page and activate it with your current Nitro Pro 11 serial number 234600-xxyyzz-400681:
https://www.gonitro.com/nps/product-details/downloads

If you are getting the 'Nitro Pro Wizard has failed' message using our .exe package, it is because it requires a stable Internet connection to download installation files so please use offline English MSI packages instead:

x32 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x86.msi
x64 http://install.nitropdf.com/professional_12169574/en/retail/nitro_pro12_ba_x64.msi 

To know if you have 32-bit or 64-bit, please refer to this article:
https://support.microsoft.com/en-ph/help/15056/windows-32-64-bit-faq 

Thank you for choosing Nitro and I hope this helps.

[Dannon Nicholson]

Dear Allain

Thank you for your help. I will try to install pro 13 and see if I can get things to work. I will let you know how things go.