L Anderson Posted July 12, 2022 Report Share Posted July 12, 2022 (edited) The license code I received will not activate Nitro PDF Pro on my Mac. I always get the message " Unable to obtain license. Please try again in a few minutes.". I bought the software 25 June 2002 and the receipt is #38***** The license code is: F8F****-******-******-******-****** Edited July 12, 2022 by Reymund G. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted July 12, 2022 Official Nitronaut Report Share Posted July 12, 2022 Greetings @L Anderson Thank you for reaching out to us through our Community Forums! Could you please provide the email address you used to purchase this license. I cannot seem to find it under the email address you use here in Community Forums. This will help me determine the version of the license code and further troubleshoot. Kind regards, Link to comment Share on other sites More sharing options...
FELIPE HOFFENS Posted July 12, 2022 Report Share Posted July 12, 2022 (edited) Hi I have the same problem I have search in https://licenses.gonitro.com/prd/portal , Deactivate, Reinstall in a new PC And i have try re active, but it fail. Licence 504XXXXX g******@proaltec.cl Cleverbridge : 246XXXXX I need reactivate asap. Thanks in advance. Felipe Edited July 12, 2022 by Reymund G. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted July 12, 2022 Official Nitronaut Report Share Posted July 12, 2022 Greetings @FELIPE HOFFENS Thank you for reaching out to us through our Community Forums! Your license is for Nitro PDF Pro 13 for Windows. To successfully activate using this license, download and install Nitro PDF Pro 13 for Windows from the link below: https://www.gonitro.com/product-details/downloads - click the 'Nitro PDF Pro 13' link. Once Nitro PDF Pro 13 is installed on your Windows computer, you can activate by going to the Help tab > About Nitro Pro > Activate. Enter the serial number then click the Activate button. Kind regards, Link to comment Share on other sites More sharing options...
FELIPE HOFFENS Posted July 13, 2022 Report Share Posted July 13, 2022 Thanks for your input I have resolved. Felipe Link to comment Share on other sites More sharing options...
L Anderson Posted July 17, 2022 Author Report Share Posted July 17, 2022 (edited) Either lei*********@gmail.com or lei********@siscapa.com Edited July 19, 2022 by Reymund G. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted July 19, 2022 Official Nitronaut Report Share Posted July 19, 2022 Thank you @L Anderson I found your license purchase under the siscapa.com email. I can confirm that your license is an active Nitro PDF Pro 13 for Mac license. Could you please uninstall then install the latest release of Nitro PDF Pro 13 for Mac using the installer from the link below? https://pdfpen.com/download/ - click the 'Download Now' under PDF Pro section. After the installation, please try to register using your license code. Kind regards, Link to comment Share on other sites More sharing options...
L Anderson Posted July 21, 2022 Author Report Share Posted July 21, 2022 Reloaded Nitro PDF Pro 13 for Mac using the installer from the link Got Exactly same result: Unable to obtain license. Please try again in a few minutes. Link to comment Share on other sites More sharing options...
L Anderson Posted July 22, 2022 Author Report Share Posted July 22, 2022 It appears the license server is just not working. This has been going on for a long time, and I would just like to get a refund - the software is apparently not installable on a brand new Macbook Pro with Monterey. I am busy and have to move to something that works. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted July 25, 2022 Official Nitronaut Report Share Posted July 25, 2022 Hi @L Anderson My sincere apologies for the inconvenience this issue has caused. A support ticket has been created on your behalf so we can troubleshoot and address your concern about activation and refund. Please send your reply directly to the support ticket and we will assist you from there. Thank you for your patience in this matter. Kind regards, Link to comment Share on other sites More sharing options...
Michael Harris Posted August 21, 2022 Report Share Posted August 21, 2022 I have having the same problem on a 2021 macbook pro (apple silicon) running Monterey 12.4. When I input my license key the register button does not work and I cannot activate my license. I have submitted a support ticket, and have not received a response yet. This is very expensive software and I need it to work without bugs. Link to comment Share on other sites More sharing options...
Official Nitronaut Reymund Oyong Posted August 22, 2022 Official Nitronaut Report Share Posted August 22, 2022 Greetings @Michael Harris Thank you for reaching out to us through our Community Forums We have already sent our response to the support case you've submitted. Kindly check your email address' inbox as well as spam/junk mail folder. If you have any further questions, please send it through the support case so we can further assist you. Kind regards, Link to comment Share on other sites More sharing options...
Michael Harris Posted August 22, 2022 Report Share Posted August 22, 2022 I found it. Thank you for your help. Link to comment Share on other sites More sharing options...
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