PRINTING OR SAVING

[Ashly Martinez]

I EDIT FILES ADD TEXT AND SIGNATURES BUT WHEN I PRINT IT WON'T SHOW MY EDITS OR ADDED TEXT

[Wong See Wan]

I have the same problem too. Can anyone help please

 

[Allain Umailin]

Hello @Wong See Wan @Ashly Martinez,

Thank you for reaching out to us through our Community Forums!

For the sake of initial troubleshooting of this issue, we recommend that you repair your Nitro Pro. Please reboot your computer before and after running this repair to ensure that there are no ties to Nitro still active in the background. You may refer to this article: https://kb.gonitro.com/knowledgebase#/search/repair/000004603

If Modify button is greyed-out, please refer to this screencast that will teach you how to go to Control Panel > All Control Panel Items > Programs and Features and repair your Nitro Pro program or any application installed on your system: https://www.screencast.com/t/rvpUkq40c

If repairing didn't help, could you please provide the following?:

-Is this a new issue or has it occurred since after installing Nitro Pro? Any changes you are aware of before this happened (e.g. Windows Updates)?

-The serial number of the Nitro Pro. This matters because our business installers are different from the online ones.

-Build of Nitro Pro are you working with. You can find this out by clicking on 'About Nitro Pro' under the Help tab (format is 13.XX.X.XXXX, e.g. 13.58.0.1180) or you can go to Control Panel > Programs and Features.

-Does this happen with every file? If it's just with specific ones, how were they created and what software was used? (e.g. from an external source like a website, from an email message, or an internal application/reporting tool)

Thank you very much in advance and I am looking forward to hearing back from you.