Activating Nitro Pro

[DANIEL JO]

Recently, I've been formatting my office computer and reinstalling programs.

If I press Nitro Serial Number, which was previously used on this computer, it is not be activated.
In the Nitro Pro Web, enter the Nitro Serial number, press the Deactivate button, and the phrase "Please select devices to deactivate" appears.

But I don't know what to do after that. Please help me activate my existing Nitro Serial Number.

[Leslie V]

Hello @DANIEL JO

Thanks for reaching out to us!

Please send me your serial number so I can check. I cannot locate it using the email address that you provided.

I look forward to your response.
 

[Emilio Irigoyen]

I have a similar problem. I bought a previous version (Nitro Pro 10), and after changing computers I deactivated Nitro in the old computer and downloaded it in the new once, but I cannot activate it. I suspect this may be because the version I was able to download now is Nitro Pro 13, since NO 10 is no longer offered to download.

As the OP says, I reach the "Please select devices to deactivate" stage and there is nothing else I can do. When I bought Nitro I was told (by email) that I was paying "for our perpetual product." I understand that this refers to Nitro Pro 10, not newer versions. Is there any way I can use the program I bought in a new computer?

My serial number is: ***

Thanks,

E. I.

Edited July 15, 2022 by Leslie V
Deleted Confidential Info

[Leslie V]

Hello @Emilio Irigoyen,

Thanks for reaching out to us! 

The serial number you provided is a version 10 serial key.

Please note that we no longer support Nitro Pro 10 and its activation servers have been shut down.

We recommend to upgrade to our latest version, V13, which comes with significant stability and security improvements, as well as many feature enhancements, in particular in conversion and OCR functions. To upgrade to Nitro Pro 13, please visit our upgrade page: 
https://www.gonitro.com/pro/upgrade
 
Alternatively, you can upgrade to the latest build of Nitro Pro 12. Per our Sunset Policy, https://www.gonitro.com/nps/product-details/sunset-policy, we have stopped making feature enhancements to version 12 once we released version 13. You can find Nitro Pro 12 installer from the page below and activate it with your current Nitro Pro 10 serial number. 

https://www.gonitro.com/nps/product-details/downloads
 
Please let us know if you need any further assistance.