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Activation Failure After Windows Upgrade


Ross Calliott
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Ross Calliott

Hello, I have Nitro 12 installed on both my laptop and desktop computer.  The laptop is fine with an activated product. 

I just upgraded Windows on my desktop, and am having problems reinstalling/reactivating Nitro 12 on this computer.  

The activation page on Nitro's website recognizes the serial number, and sees it as having already used 2 seats (1 laptop, one desktop).  I probably should have manually deactivated the desktop before upgrading, as that activation now appears to be counting against me.

My S/N is 234***-******-****** with a purchase date of 6/19/2018 and a reference number of 1********

Can you please release 1 activation so that I can reactive on my desktop?  Or just deactivate both activations, and I can reactivate on both laptop and desktop.

Please advise and thanks,

-Ross

Edited by Reymund G.
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Reymund G.

Greetings @Ross Calliott

Thank you for reaching out to us through our Community Forums!

The serial number you provided here has been adjusted. Please ensure that you install the latest build of Nitro PDF Pro 12 (12.16.9.574) so you could successfully activate using this license. The Nitro PDF Pro 12 installer can be located from the link below:

https://www.gonitro.com/product-details/downloads - click the 'Download Nitro Pro 12' link. 

 

Kind regards,

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