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During OCR process, OCR Layer was created, but original layout is now blank.

John Martin

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Reymund Oyong

Greetings @John Martin

Thank you for reaching out to us through our Community Forums!

I can see based on your purchase that you have a PDF Pro for Mac license. Please allow me to ask for additional information to further troubleshoot this issue:

1. The build of Nitro PDF Pro installed on your machine. This can be located when you click the About section. 
2. Is this issue happening to all the documents you OCR in PDF Pro?
3. Would you be able to share the document that is not yet OCRd and the document that has been OCRd? We will use these files so we can test on our end and see if the issue can be reproduced. 


Kind regards,

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